Shipping policy

📦 Shipping Policy — Fiorren

Store Name: Fiorren
Website: fiorren.com
Location: United Kingdom
Contact: Contact@fiorren.com

All prices on fiorren.com are displayed in GBP and include VAT where applicable.

📮 Processing Time

  • All orders are processed within 1–2 business days
  • Orders placed on weekends or UK bank holidays will be processed on the next working business day
  • You will receive a confirmation email once your order has been dispatched
  • Once dispatched, delivery times are estimated by the courier and are not guaranteed by Fiorren

🚚 Shipping Options & Delivery Times (UK)

We offer three delivery options across the UK:

Standard Delivery (Royal Mail / Evri / DPD)

  • Delivery Time: 4–5 business days
  • Cost: Free on all UK orders

Tracked & Secure

  • Delivery Time: 2–3 business days
  • Cost: £4.00

Express Next Day (Order before 12pm)

  • Delivery Time: Next business day
  • Cost: £7.00
  • Please note: Express Next Day deliveries may require a signature upon receipt

Delivery times may vary depending on your location and courier delays.

📍 Remote & Rural Areas

Delivery to remote areas of Scotland, Northern Ireland, Scottish Highlands and Islands may take an additional 1–2 business days beyond the standard estimated delivery time. Additional courier surcharges may apply to certain remote postcodes.

🎄 Peak & Busy Periods

During busy periods such as Christmas, Black Friday and UK bank holidays, delivery times may be slightly longer than usual. We strongly recommend ordering early during these periods to avoid disappointment.

📦 Packaging

All Fiorren orders are carefully packaged to ensure your items arrive in perfect condition.

🏠 Failed Delivery Attempts

If you are not available at the time of delivery, your courier will leave a card with instructions to rearrange delivery or collect your parcel from a local depot or Post Office. Uncollected parcels returned to us will be refunded minus any original shipping costs.

📦 Order Tracking

Once your order is shipped you will receive an email with a tracking number. You can track your parcel through the courier's website (Royal Mail / Evri / DPD).

✏️ Order Cancellation & Amendments

If you need to cancel or amend your order, please contact us within 2 hours of placing it at Contact@fiorren.com. After this window your order may already be in processing and we may be unable to make changes.

🧾 Customs & Duties

Orders shipped within the UK have no additional customs or import fees.

🌍 International Shipping

We currently ship within the UK only. For international shipping enquiries please contact us at Contact@fiorren.com.

📦 Lost, Delayed, or Damaged Packages

If your parcel is delayed, lost, or arrives damaged, contact us immediately at Contact@fiorren.com. We will work with the courier to resolve the issue as quickly as possible. Please allow up to 10 working days before reporting a parcel as lost, as couriers occasionally experience delays.

🔄 Wrong Address Disclaimer

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error immediately after placing your order, contact us at Contact@fiorren.com within 2 hours and we will do our best to update it.

❓ Need Help?

Contact our support team at Contact@fiorren.com and we will get back to you as soon as possible. We aim to respond to all enquiries within 24 hours on business days.