Returns & Refund Policy

Returns

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be:

• In the same condition as received
• Unworn or unused
• With original tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at Contact@fiorren.com.
If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Returns must be sent to the following address:
64 Links Way, Luton, LU2 7HD

⚠️ Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always reach us at Contact@fiorren.com.

Damages & Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products
• Custom-made or special-order items
• Sale items
• Gift cards

Exchanges

Exchanges are not available for customized or personalized products.

For all other eligible items, the fastest way to receive a different item is to:

1. Return the original item
2. Once the return is approved, place a new order separately

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

This right does not apply to customized or personalized products.

Returned items must still meet the standard return conditions:

• Unworn or unused
• With tags
• In original packaging
• With proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds are issued to the original payment method
• Processing time is up to 10 business days

Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at Contact@fiorren.com.